Surface and Thread is a small, one-person business. Your privacy matters to us. We collect only what we need to fulfill your order and provide good service — nothing more.
1. Who We Are
Surface and Thread ("we," "us," or "our") operates the website surfaceandthread.com and sells handcrafted personalized products through our Etsy shop. This business is owned and operated by Rose Lammey, based in the United States.
If you have questions about this policy, contact us at: rose@surfaceandthread.com
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name and shipping address (to fulfill and ship your order)
- Email address (to communicate about your order)
- Personalization details you share (names, dates, custom text for your order)
- Messages you send us through Etsy or our contact email
Information collected automatically:
- Basic website analytics (page visits, general location, device type) via standard web hosting logs
- This website does not use tracking cookies or advertising pixels
Payment information: We do not collect or store your payment details. All transactions are processed securely through Etsy Payments or other third-party payment processors. We never see your full credit card number.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your order
- Communicate with you about your order status, shipping, and any issues
- Respond to your questions and customer service requests
- Improve our products and website
- Comply with legal obligations
We do not use your information for advertising, profiling, or sell it to third parties.
4. How We Share Your Information
We share your information only as necessary to run our business:
- Etsy: Orders placed through our Etsy shop are subject to Etsy's Privacy Policy. Etsy provides us with the information needed to fulfill your order.
- Shipping carriers: We share your name and shipping address with USPS, UPS, or other carriers to deliver your order.
- Legal requirements: We may disclose information if required by law or to protect our rights.
We do not sell, rent, or share your personal information with marketers or unrelated third parties.
5. Data Retention
We retain your order information for as long as necessary to fulfill the order and comply with legal and tax obligations (typically 3–7 years for business records). You may request deletion of your personal data at any time by contacting us, subject to any legal retention requirements.
6. Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Opt out of any marketing communications
To exercise any of these rights, email us at rose@surfaceandthread.com and we will respond within 30 days.
7. Cookies
This website (surfaceandthread.com) does not use tracking cookies or advertising pixels. Basic server logs may record your IP address and pages visited for security and performance purposes. These logs are not shared with third parties.
Our Etsy shop is subject to Etsy's cookie policy, which you can review at etsy.com/legal/cookies.
8. Children's Privacy
Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.
9. Security
We take reasonable measures to protect your information. Our website uses HTTPS encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to Etsy, social media platforms, and other third-party sites. This privacy policy applies only to surfaceandthread.com. We are not responsible for the privacy practices of third-party sites and encourage you to review their policies.
11. Changes to This Policy
We may update this privacy policy from time to time. When we do, we will update the "Effective" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us:
- Email: rose@surfaceandthread.com
- Website: surfaceandthread.com
Last updated: June 2026 · Surface and Thread · surfaceandthread.com